By Phone

When making your payments by phone you have two options to choose from.
You can use your Discover Card, MasterCard, Visa Card or Debit Card, or Checking or Savings accounts to make your payment by phone with one of our customer service representatives.

You will be charged a fee of $5.00 per transaction for their assistance when using this payment method.

Please make sure to have a copy of your check in front of you to assure that the correct bank account and routing numbers are given.

If you are using credit/debit card, please be sure to have the card available during the transaction to ensure that the proper numbers are given

Overnight Deliver

You can mail your payment to Northcoast Financial using an expedited service at the mailing address given below which is different from the regular mailing address.
Please allow enough time for us to receive and post your payment.

Overnight Payment Mailing Address:

Customer Service Phone Number: 419-841-1222
Federal Express
UPS

Money Order

Make your Money Order payable to Northcoast Financial. Please write your name and address on the Money Order.

Standard Mail

You can mail your payment to Northcoast Financial at the mailing address given below.
Make sure when you mail your payment that you allow enough time for us to receive and post your payment.

Cashless Payment

PRIVACY NOTICE

FACTS - WHAT DOES Northcoast Financial Services DO WITH YOUR PERSONAL INFORMATION?

Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What
The types of personal information we collect and share depend on the product or service you have with us. This information can include:

• Social Security number and income
• account balances and transaction history
• credit history and credit scores

When you are no longer our customer, we continue to share your information as described in this notice.
How?
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Chaparral, Inc. Northcoast Financial Services chooses to share; and whether you can limit this sharing.

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Reasons we can share your personal information

For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

• Does Chaparral, Inc. dba Northcoast Financial Services share? Yes
• Can you limit this sharing? No

For our marketing purposes —
to offer our products and services to you

• Does Chaparral, Inc. dba Northcoast Financial Services share? Yes
• Can you limit this sharing? No

For joint marketing with other financial companies —

• Does Chaparral, Inc. dba Northcoast Financial Services share? No
• Can you limit this sharing? We don't share

For our affiliates’ everyday business purposes —
information about your transactions and experiences

• Does Chaparral, Inc. dba Northcoast Financial Services share? No
• Can you limit this sharing? We don't share

For our affiliates’ everyday business purposes —
information about your creditworthiness

• Does Chaparral, Inc. dba Northcoast Financial Services share? No
• Can you limit this sharing? We don't share

For our affiliates to market to you —

• Does Chaparral, Inc. dba Northcoast Financial Services share? No
• Can you limit this sharing? We don't share

For nonaffiliates to market to you —

• Does Chaparral, Inc. dba Northcoast Financial Services share? No
• Can you limit this sharing? We don't share

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Questions?

Call (877) 466-6396 or go to www.northcfs.com

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Who we are

Who is providing this notice? Northcoast Financial Services

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What we do

How does Northcoast Financial Services protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does Northcoast Financial Services collect my personal information?

We collect your personal information, for example, when you

• apply for financing or give us your contact information
• pay your bills or give us your income information
• give us your employment history

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

• sharing for affiliates’ everyday business purposes—information about your creditworthiness
• affiliates from using your information to market to you
• sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

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Definitions

Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies.

• Northcoast Financial Services does not share with our affiliates

Nonaffiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.

• Nonaffiliates we share with can include financial and non-financial service providers, such as those who prepare invoicing, help us service accounts or help us market our products and services.

Joint marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

• Our joint marketing partners include motor vehicle dealers or insurance companies providing auto and other types of insurance.

**Please note phone numbers are not shared for the purpose of opt in.**